Job description

We are looking for an experienced Medical Office Manager to run our practice. You will be responsible for day-to-day operations, budgeting, and maintaining medical and staff records. As a Medical Office Manager, you should demonstrate excellent organizational skills and the ability to perform well in stressful situations.

Essential Duties and Responsibilities

• Assist patients with their concerns and report any unresolved concerns to Management.
• Help identify issues with organizational structure and processes and contribute to overall improvements across all centers.
• Lead the process of recruiting, interviewing, selecting, evaluating, coaching, and training new team members.
• Manage Provider scheduling and cancellations, ensuring optimal services are rendered to all patients.
• Maintain effective communication with team members on changes and updates to Provider schedules.
• Supervise the patient registration process for accuracy including verification of insurance, waivers, assigned providers, etc.
• Supervise onboarding of new patients, including initial outreach, new patient forms, and patient feedback.
• Ensure compliance with all licensing including local, State, and Federal regulatory agencies related to clinical services.
• Supervise inventory of medical and office supplies and place orders as needed.
• Ensure that phones are answered in a professional and timely manner.
• Review patient experience surveys and develop corrective action plans as needed.
• Pull daily task reports (e.g., labs, referrals, documents, refill requests, telephonic encounters, answering service notifications, etc.) and follow up with team members on any open or unresolved tasks.
• Maintain a clean, organized, and safe environment. Report accidents, injuries, and illnesses within 24 hours of occurrence.
• Follow and enforce company policies and procedures. Lead by setting an example for all team members.
• Protect the organization’s values and principles by keeping information confidential and current.
• Additional duties as assigned by management.

Qualifications/Educations.

• Experience with multiple providers in multiple locations preferred
• Proficient in using Electronic Medical Records (EMR)
• Experience in NextGen is highly preferred
• Proficient in Microsoft Office 365 (Outlook, PowerPoint, Excel, Word)
• Knowledge of medical issues and terminology
• Excellent verbal and written communication
• Understanding of and adherence to the expectations under CMS Fraud/Waste Abuse, OSHA, and HIPAA
• Must be able to accommodate a flexible schedule
• Ability to learn new procedures and adapt quickly to change
• Ability to establish working relationships, resolve interpersonal conflicts, apply basic staff etiquette in dealing with others
• Excellent organizational and time-management skills
• Promote innovation, motivate others, and be a team player
• Ability to multi-task and perform well in stressful situations while in a fast-paced environment
• Associates in Business Administration or related field preferred
• 1-3 years medical experience (Required) (Orthopedics Preferred)

Monday through Thursday - 8:00 am to - 5:00 pm; Fridays 8:00 am - 1:00 pm

Job Type: Full-time