Position Overview

Join Privia Laboratory as a Client Services Manager, a key leadership position focused on managing daily phlebotomy operations, courier routes, and fostering strong relationships with healthcare providers throughout the Dallas/Fort Worth Metroplex. You will lead and mentor a team of field-based phlebotomists and couriers while serving as the vital link between the laboratory and clinical teams. Your role is essential in delivering high-quality, efficient, and patient-centered care, while proactively enhancing provider satisfaction and operational excellence.

Phlebotomy Management Responsibilities

• Lead, supervise, and support a team of office-based phlebotomists, ensuring adherence to clinical standards and safety protocols.
• Provide ongoing training, mentorship, and performance feedback to foster professional growth and high-quality care.
• Oversee scheduling, manage staffing coverage, and step in to provide hands-on support when needed.
• Conduct regular, unannounced site visits to assess phlebotomist performance and maintain quality standards.
• Manage inventory and deliver laboratory supplies to clinics, ensuring operational continuity.
• Monitor and maintain accurate records of clinic visits, staff interactions, and provider feedback.
• Communicate effectively with internal teams and clinic partners, ensuring transparency and responsiveness.
• Monday–Friday Morning: Conduct field visits, engage with clinic teams, and monitor quality and supply delivery
• Friday Afternoon: Prepare and deliver detailed reports to the lab leadership team covering clinic visits, provider concerns, and positive feedback.

Additionally, coordinate and plan clinic visits for the upcoming week.

• Act as the primary point of contact for phlebotomy related items for providers, addressing concerns and gathering feedback to continuously improve services.
• Develop and implement strategies to enhance provider satisfaction and streamline workflow integration.
• Facilitate provider education on phlebotomy processes and best practices.
• Build and maintain strong, collaborative relationships with clinic staff and leadership.

Courier Management Responsibilities

• Oversee daily operations of courier drivers, ensuring route efficiency and timely deliveries.
• Maintain and update courier pick-up and delivery schedules to optimize routes and maximize productivity.
• Monitor driver performance, provide guidance, and address any operational issues as they arise.
• Serve as the primary point of contact for drivers regarding schedules, routes, and dispatch instructions.
• Ensure compliance with company standards and safety regulations for all scheduled routes and courier activities.
• Step in to manage or cover courier pick-up and delivery schedules if the primary courier is unavailable or absent.
• Communicate schedule changes to clients and internal teams promptly and professionally.
• Track and report key metrics such as delivery times, missed pick-ups, and driver attendance.

Qualification

• Minimum 4 years of supervisory or management experience in phlebotomy
• Experience in office-based phlebotomy environments preferred
• Demonstrated leadership, organizational, and interpersonal skills
• Proven ability to deliver exceptional customer service and communication
• Proficient with scheduling systems and Laboratory Information Systems (LIS)
• Comfortable working independently and adapting to multiple clinic settings
• Valid driver’s license and reliable transportation
• Ability to pass a background check
• Resourceful, adaptable, and solutions-oriented

Schedule & Location

• Location: Dallas/Fort Worth Metroplex (95% field-based travel to clinics) ? Job Type: Full-time
• Schedule: Monday–Friday, Day Shift

Compensation & Benefits

• Salary Rate: $57K to $60K + quarterly bonus up to $1200 per quarter. Must meet contact metric: see the established offices 100% per month, follow up email as proof of visit.
• Additional: Mileage reimbursement, phone stipend, and employee benefits