Responsibilities

• Taking initial telephone and email inquiries and troubleshooting hardware, software or network issues
• Use the Remedyforce help desk system to document and monitor incoming requests and resolve or escalate accordingly.
• Procurement / Inventory tracking
• Installing, testing, maintaining and troubleshooting CBO end user workstations and interrelated hardware and software
• Access management including creation and deactivation of end user active directory, email and various other personnel accounts
• Support of onsite business equipment, including conference/AV equipment
• Actively participate as a member of the helpdesk team, including participating in team and one on one meetings.
• After-hours on-call support rotation

Requirements

• Minimum High School Diploma or General Education Development (GED) certificate
• Applicants must have 2-3 years IT support experience, healthcare IT experience is preferred.
• Excellent customer service, interpersonal, written and oral communication skills, and the desire and ability to learn quickly and use new applications are necessary.
• Detail-oriented and self-motivated with good time management and organizational skills
• Basic knowledge of networking (TCP/IP and DNS), IT processes and Active Directory are required.
• Ability to: work in a team fostered environment, work in a multi-tasked environment, and prioritize and organize work, and to develop as well as follow written policies, procedures and guidelines and give feedback to leadership.
• Ability to adapt to a flexible schedule to meet business needs. Occasional evenings and weekend work required in addition to an on-call rotation.
• This is a full-time office position, it is not remote.
• ITIL foundation training a plus