POSITION SUMMARY: The IT NextGen Support and Trainer (Entry-Level) is a customer support role providing login and navigation support to patients as well as general software support to clinic staff.

Primary Job Duties:

• Provide phone support to patient and clinic callers
• Create and review incoming tickets
• Perform orientation training
• Clinical Message processing

Minimum Qualifications:

• Three years of customer service experience
• Basic computer skills
• Proficient in MS Office and G-Suite
• Ability to achieve results with minimal supervision
• Ability to follow instructions
• Ability to work in a very fast-paced and changing work environment
• Highly self-motivated
• Ability to prioritize appropriately
• Must demonstrate strong interpersonal skills to interact positively and positively with a variety of customers and staff
• Must comply with HIPAA rules and regulations

Interpersonal Skills & Attributes

• Attention to detail
• Collaborative, customer-focused and able to created visible value
• Conflict management skills
• Ability to work independently and as a team member
• Excellent communication and customer facing skills