EHR/EMR Trainer

This position works under the direction of the Workflow Manager. He/She will facilitate in-person classroom training, deployment and support of EHR applications for providers and front and back-office staff. This position is also responsible for providing day-to-day customer-focused first-level application and technical support as well as second-level support to internal system users at the Central Business Office and remote clinics.

Primary Job Duties:

• Deliver orientation, pre-live onboarding and post-live training to physicians, providers and office staff on the PMGNTX Best Practice processes and EHR Software
• Respond to, and diagnose, problems through discussions with users, including problem recognition, research isolation, resolution and follow-up steps.
• Participate in major upgrades, updates, and testing as needed
• Participate in projects as needed
• Provide day to day customer support to providers, remote office users and internal users

Minimum Qualifications:

• Three years' clinical experience working as a Medical Assistant, lead Medical Assistant experience preferred.
• Strong knowledge of ambulatory practice workflows as well as extended medical terminology.
• Experience with NextGen Enterprise a plus.
• Strong interpersonal skills to interact positively and productively with a variety of personnel .
• Training experience is a plus.
• Ability to work in a very fast-paced and changing work environment..
• Must comply with HIPAA rules and regulations.
• Must have a valid driver’s license.
• Must have reliable transportation and be willing to travel to clinics in North Texas.
• Must be able to be on their feet for up to 8 hours at a time.
• Must be punctual and able to adapt to varying schedules as needed.