Position Summary:

The Medical Receptionist Front Office provides administrative and clerical support across multiple front office
functions within a busy vascular surgery practice. This role is essential to maintaining an efficient and patient-centered environment, ensuring seamless coverage across check-in, check-out, scheduling, referrals, and insurance verification. The ideal candidate is flexible, detail-oriented, and able to adapt quickly to changing priorities while maintaining a professional and compassionate demeanor.

Key Responsibilities:

• Greet patients and visitors warmly, creating a welcoming and professional environment.
• Register patients accurately in the electronic medical records (EMR) system.
• Verify patient insurance eligibility and collect co-pays and outstanding balances.
• Schedule, reschedule, and cancel appointments according to clinic guidelines.
• Answer and route incoming phone calls in a timely and courteous manner.
• Triage phone calls appropriately by gathering necessary information and determining the urgency of the request.
• Document messages clearly and accurately in the EMR or communication system.
• Follow established protocols for handling urgent or emergency calls.
• Work incoming and outgoing referrals, ensuring all necessary documentation is obtained, entered, and communicated to the appropriate parties.
• Communicate effectively with clinical and administrative staff to ensure seamless patient flow.
• Maintain patient confidentiality and adhere to HIPAA regulations at all times.
• Monitor and maintain the cleanliness and organization of the reception area.
• Assist with administrative tasks such as scanning, filing, faxing, and data entry.

Qualifications:

• High school diploma or equivalent required.
• Minimum of 3-5 years of experience in a medical office or customer service environment.
• Demonstrates comprehensive knowledge of insurance verification processes, including eligibility, benefits, authorizations, referrals, and coverage limitations to ensure proper billing and patient communication.
• Proficiency in EMR systems.
• Strong understanding of medical terminology and HIPAA regulations.
• Excellent organizational skills, communication skills, and ability to multitask and handle a fast-paced work environment.
• Bilingual highly preferred but not required.